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By 2000, nearly all Community Leaders had lost content-editing rights and no longer provided customer service or technical support to AOL customers.Additionally, in many AOL forums, Community Leader supervisors became more lax about paperwork and shift hours.those who were heavy Internet users saved hundreds of dollars each month. Department of Labor investigated the report, but came to no conclusions, officially closing the investigation in 2001.This fact actually hurt AOL when the lawsuit began, however, as the reception of benefits (along with whether the work is full-time and displaces regular employees) is a factor that helps the Department of Labor determine if a volunteer should actually be paid. In response to the investigation, AOL began drastically reducing volunteer responsibilities.Without unpaid volunteers, the company would have to hire employees to manage and post online content and run effective online communities previously done by Community Leaders.

No matter how hard it tried, AOL couldn’t revive Running Man’s lifeless body.

For just .95 a month, you could create an embarrassing user name that would continue to After its boom years in the early 2000s, AIM took a nosedive.

With competing instant messaging apps and the rise in texting, convincing users to pay for instant messaging became a hard sell.

In February 2008, the court in which the lawsuit was filed denied AOL's Motion to Dismiss and certified the case for class-action status.

The court has ordered AOL to provide the names and contact information for all former Community Leaders to notify them and give them the opportunity to join the class-action lawsuit.

Community Leaders also received special accounts (Price Index 77 or Overhead Accounts) that allowed them to restrict disruptive chat, hide inappropriate message board postings, and access private areas on the AOL service, such as the Community Leader Headquarters (CLHQ).

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