By providing such optional information, you confirm your intention and, consequently, expressly consent to, and take sole responsibility for, the processing of this mentioned “sensitive” data by us and our group companies, and their service providers located within and outside of the European Union.
As an ODA Member we are required to have appropriate and effective arrangements in place for dealing with complaints and enquiries.
The ODA Code of Practice is binding on members of the Association.
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The ODA monitors enquiry and complaint levels and the issues complained about.
It can intervene if it sees worrying trends or serious matters of concern. A link to our customer service arrangements is provided here.
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