Norwegian Cruise Line is a wildly popular cruising company that emphasizes “Freestyle Cruising”—meaning light-hearted, carefree vacation fun for you and yours.
It was the first time I flew long haul with Norwegian and it was a very pleasant surprise.
She told me that they don't have customer service desk at Reykjavik airport and that I could only complain via internet.
So the day after I sent an email explaining everything.
I talked to several people who were extremely rude and unwilling to help.
I fly from London to the States several times a year and have never had this happen.
If you get a damaged suitcase with them, complain at the airport.